Terms of Service

Last updated: April 2026

Welcome to AURATA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing this website, you confirm that you are at least 18 years of age and agree to comply with these Terms. If you do not agree to any part of these Terms, you must not use our website or services. We reserve the right to update these Terms at any time, and your continued use of the site constitutes acceptance of any changes.

2. Account Responsibilities

When you create an account with AURATA, you are responsible for:

  • Providing accurate and complete registration information.
  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

3. Product Descriptions & Pricing

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that all information is error-free. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

  • All prices are displayed in US Dollars (USD) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Promotional offers and discounts are subject to availability and may be withdrawn at any time.
  • The AURATA device is provided as part of our bundle packages; it is not sold separately.

4. Subscription Terms & Billing

If you subscribe to an AURATA replenishment plan, the following terms apply:

  • Recurring billing: Your payment method will be charged automatically at the frequency you selected (e.g., monthly, every 2 months, every 3 months) until you cancel.
  • Price changes: We will notify you at least 14 days in advance of any price changes to your subscription.
  • Cancellation: You may cancel your subscription at any time before your next billing date through your account dashboard or by contacting support@aurataskin.com.
  • Refunds: Subscription charges are subject to our Returns & Refund Policy.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, software, and the AURATA brand identity, is the property of AURATA or its licensors and is protected by applicable intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express written permission.
  • Use our trademarks, logos, or branding for any commercial purpose.
  • Scrape, crawl, or use automated tools to extract content from our website.
  • Reverse-engineer any of our proprietary technology or formulations.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

  • AURATA provides its products and website on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.
  • Our total liability to you for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
  • We do not guarantee specific skincare results, as individual outcomes may vary based on skin type, consistency of use, and other factors.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Delaware, USA.

For customers located in the European Union, these Terms do not affect your statutory consumer rights under applicable local law.

8. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page.
  • Notify registered users via email of significant changes.
  • Post a prominent notice on our website.

Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

Contact Us

If you have any questions about these Terms of Service, please contact us at support@aurataskin.com.