Frequently Asked Questions

The AURATA device uses an array of gold-plated microneedles (0.25mm depth) to create temporary micro-channels in the skin's surface. As you gently press and glide the device, it simultaneously infuses the GHK-Cu serum directly into the dermal layer. This bypasses the skin barrier that blocks 99% of topical products, allowing active ingredients to reach the cells that actually produce collagen and elastin. The channels close within 30 minutes, leaving no visible marks.

Not at all. Our microneedles are just 0.25mm — thin enough that most users feel only a gentle tingling sensation, similar to a light facial massage. The gold-plating ensures smooth, frictionless gliding across the skin. You may experience slight redness for 15-30 minutes after treatment, which is completely normal and indicates the micro-channels are actively absorbing the serum. Over 96% of our users describe the experience as comfortable or painless.

We recommend using AURATA once every two weeks (bi-weekly) for optimal results. This gives your skin the ideal recovery window between treatments, allowing collagen synthesis to complete its natural cycle. Each session takes approximately 5-10 minutes. Using the device more frequently will not accelerate results and is not recommended, as your skin needs time to respond to each treatment.

The AURATA system uses single-use, pre-sterilised needle cartridges — so there is no cleaning required for the needles themselves. Simply remove the used cartridge after each session and attach a fresh one before your next treatment. The device handle can be wiped with a soft, damp cloth after use. Store the device in the included protective case between treatments. Never attempt to reuse or sterilise needle cartridges.

Yes, the device handle is designed to last indefinitely with proper care. What you replace are the needle cartridges, which are single-use for hygiene and performance. Each AURATA supply includes the correct number of fresh cartridges for your plan (e.g., 2 cartridges for a 1-month supply, 4 for 2-month, 6 for 3-month). This ensures every treatment uses perfectly sharp, sterile needles for maximum efficacy and safety.

GHK-Cu (Glycyl-L-Histidyl-L-Lysine Copper) is a naturally occurring copper peptide found in human plasma. It is one of the most extensively researched compounds in skin science, with over 60 published clinical studies. GHK-Cu signals your skin cells to behave younger — it stimulates collagen and elastin production, promotes stem cell activity, reduces inflammation, and accelerates wound healing. As we age, our natural GHK-Cu levels decline by over 60%. AURATA replenishes this at clinical concentrations directly where it is needed most.

Our serum is formulated with a curated blend of active ingredients designed to work synergistically with GHK-Cu: Hyaluronic Acid (multi-molecular weight for deep and surface hydration), Niacinamide (B3) for barrier support and pore refinement, Adenosine for anti-wrinkle benefits, and a proprietary stabiliser complex that keeps the copper peptide bioavailable. Every ingredient is pharmaceutical-grade, vegan, and free from parabens, sulphates, artificial fragrances, and silicones.

Never. AURATA is proudly cruelty-free and has never been tested on animals at any stage of development or manufacturing. Our formulations are validated through in-vitro testing, clinical human trials, and dermatologist-supervised studies. We are committed to ethical, sustainable skincare.

Yes. Our serum is specifically formulated to be gentle on sensitive skin. GHK-Cu is naturally anti-inflammatory, meaning it actually soothes skin rather than irritating it. The serum is free from common irritants like retinoids, AHAs, BHAs, fragrances, and essential oils. In our clinical trials, participants with sensitive and reactive skin types reported improved tolerance and reduced redness over time. If you have a specific skin condition like eczema or rosacea, we recommend a patch test first or consulting your dermatologist.

Yes, but with one important note: on the day of your AURATA treatment, use only the GHK-Cu serum on the treated area. Avoid applying retinoids, strong acids (AHAs/BHAs), or vitamin C serums for 24 hours after treatment, as the micro-channels may allow these potent actives to penetrate too deeply and cause irritation. On non-treatment days, you can continue your regular skincare routine as normal. Many of our users find that AURATA actually enhances the results of their existing products.

When you subscribe, you receive your chosen supply (1, 2, or 3-month) on a recurring basis. Your subscription automatically renews at the end of your supply period, so you never run out of serum cartridges. Subscribers receive exclusive benefits including up to 20% off every order, free shipping, priority access to new formulations, and the flexibility to skip, pause, or cancel at any time. There are no contracts or commitments.

Absolutely. You have full control over your subscription through your AURATA account dashboard. You can skip your next delivery, pause your subscription for up to 3 months, or cancel entirely — all with a single click. No phone calls, no hoops to jump through, no cancellation fees. If you cancel, you will still receive any orders already placed. We believe in earning your loyalty through results, not locking you into contracts.

Each delivery includes: pre-filled GHK-Cu serum vials (matched to your plan duration), fresh sterile needle cartridges for every treatment, and a detailed ritual guide. Your first order also includes the AURATA micro-infusion device handle, a premium storage case, and a quick-start guide. Subscriber-exclusive shipments may also include bonus samples of upcoming formulations and skincare tips from our dermatology team.

Your first charge occurs immediately when you place your order. Subsequent charges are processed automatically based on your plan cycle — for example, a 2-month supply will renew every 60 days. You will always receive an email reminder 5 days before your next charge, giving you time to make any changes. All billing dates and upcoming charges are visible in your account dashboard at any time.

Yes. You can upgrade, downgrade, or change your subscription plan at any time from your account dashboard. Want to switch from a 1-month supply to the 3-month protocol? Simply select your new plan, and it will take effect on your next billing cycle. Any price difference will be adjusted automatically. Many women start with a 1-month supply and upgrade to the 3-month plan once they see their initial results.

We currently ship to the United Kingdom, United States, Canada, Australia, and most European Union countries. All orders are shipped from our UK-based fulfilment centre. We are actively expanding to additional countries — if your country is not listed at checkout, join our waitlist and we will notify you as soon as we launch in your region.

UK orders: 2-4 business days with Royal Mail tracked delivery. US orders: 5-8 business days with USPS/FedEx tracked delivery. EU & Canada: 5-10 business days with tracked international delivery. Australia: 7-12 business days with tracked delivery. All orders receive a tracking number via email once dispatched, typically within 24-48 hours of placing your order.

We offer a straightforward return policy: if you are not completely satisfied, you can return your AURATA system within 30 days of delivery for a full refund. The product must be in its original condition with unused needle cartridges. To initiate a return, simply contact our support team via the contact page or email. We will provide a prepaid return label, and your refund will be processed within 5-7 business days of receiving the return.

We are so confident in AURATA that we back every purchase with a 30-day satisfaction guarantee. If you do not see or feel a difference in your skin within 30 days of your first treatment, contact us for a full refund — no questions asked. We have a 97% satisfaction rate, but we understand that every skin is unique. This guarantee means there is zero risk in trying AURATA. We handle the return shipping cost, and refunds are processed within 5-7 business days.

Shipping is free on all orders over $150, which includes our 2-month and 3-month supply options. Orders under $150 have a flat shipping rate of $6.95 (UK) or $9.95 (international). All subscribers enjoy free shipping on every order, regardless of the total. We ship in discreet, eco-friendly packaging designed to protect your AURATA system during transit.